Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Agreement") apply to all users of the starph11 online gaming platform, accessible at starph11.vip and any associated mobile or web applications. This Agreement is entered into between you and starph11 upon your first access to the platform, whether or not you complete the registration process.

By clicking "I Agree," completing the registration form, making a deposit, or otherwise using any feature of the starph11 platform, you confirm that:

• You have read and understood these Terms & Conditions in their entirety;
• You are at least twenty-one (21) years of age;
• You are legally permitted to participate in online gaming under the laws of your jurisdiction;
• You are not accessing the platform from a jurisdiction where online gambling is prohibited;
• All information you provide to starph11 is accurate, current, and complete.

These Terms & Conditions should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

02 Eligibility & Age Requirements

Access to and use of the starph11 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• Age: You must be at least twenty-one (21) years of age. This is the minimum legal gambling age in the Philippines as prescribed under applicable law and PAGCOR regulations. starph11 enforces this requirement without exception.
• Jurisdiction: You must be physically located in a jurisdiction where online gambling is lawful at the time of play. It is your sole responsibility to determine whether your participation is legal in your location.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under Philippine law or the laws of your jurisdiction.
• Not Self-Excluded: You must not be subject to any self-exclusion order, whether imposed by starph11 or any other gaming operator or regulatory authority.
• Not a Prohibited Person: You must not be an employee, director, officer, agent, or contractor of starph11 or any of its affiliated companies, or an immediate family member of such a person.

03 Account Registration

To access the full features of the starph11 platform, you must register a player account. The following rules apply to account registration:

• One Account Per Person: Each individual may hold only one (1) registered account on starph11. The creation of multiple accounts by the same individual ("multi-accounting") is strictly prohibited and will result in immediate account suspension and forfeiture of all balances.
• Accurate Information: You must provide accurate, truthful, and complete information during registration, including your full legal name, date of birth, residential address, email address, and mobile number. You must promptly update your account information if any details change.
• One Account Per Household / Device: starph11 reserves the right to limit one account per household address or shared device where there is reasonable suspicion of abuse.
• No Third-Party Registration: You may not register an account on behalf of another person, nor may you allow another person to use your account.
• Account Verification: starph11 may require you to verify your account at any time by submitting supporting documentation. Failure to complete verification within the specified timeframe may result in account restriction.

04 Account Security

You are solely responsible for maintaining the confidentiality and security of your starph11 account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Choose a strong, unique password and not share it with any third party;
• Log out of your account after each session, particularly on shared or public devices;
• Notify starph11 immediately at [email protected] if you suspect unauthorized access to your account;
• Not allow any other person to access or use your account;
• Enable two-factor authentication (2FA) where available for enhanced security.

starph11 shall not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified us of a security breach in accordance with this section.

05 Deposits & Payments

All financial transactions on the starph11 platform are conducted in Philippine Peso (₱). The following terms apply to deposits:

• Accepted Methods: starph11 accepts deposits via GCash, PayMaya (Maya), direct bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card.
• Prohibited Methods: Credit card deposits for gambling purposes are not accepted in compliance with Philippine regulations. Cryptocurrency of any kind is not accepted.
• Own Funds Only: You may only deposit funds that belong to you. Depositing funds on behalf of another person, or using funds obtained through illegal means, is strictly prohibited.
• Minimum Deposits: Minimum deposit amounts are specified on the cashier page and may be updated from time to time.
• Processing Times: GCash and PayMaya deposits are typically credited instantly. Bank transfer deposits may take up to three (3) business hours depending on the sending institution.
• No Interest: starph11 does not pay interest on player account balances.

06 Withdrawals

Withdrawal requests are subject to the following conditions:

• KYC Completion: You must complete full KYC verification before any withdrawal is processed. This includes submission of a valid government-issued photo ID and, where required, proof of address and source of funds.
• Withdrawal Methods: Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. Withdrawals to GCash and PayMaya are typically processed within a few hours during business hours. Bank transfer withdrawals may take one (1) to three (3) business days.
• Minimum Withdrawals: Minimum withdrawal amounts are specified on the cashier page.
• Wagering Requirements: Bonus funds and winnings derived from bonus funds may be subject to wagering requirements before withdrawal. These requirements are specified in the relevant bonus terms.
• Right to Verify: starph11 reserves the right to delay or withhold a withdrawal pending verification of the player's identity, source of funds, or compliance with these Terms & Conditions.

07 Bonuses & Promotions

starph11 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. The following general terms apply to all promotions:

• Each promotion is subject to its own specific terms and conditions, which will be published alongside the promotion. In the event of any conflict, the specific promotion terms take precedence over these general terms.
• Bonuses are intended for personal entertainment use only and may not be transferred, sold, or exchanged.
• starph11 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Abuse of bonuses, including but not limited to bonus hunting, arbitrage, or collusion, will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Wagering requirements must be met within the specified timeframe. Bonus funds that have not met wagering requirements by the expiry date will be forfeited.
• starph11 reserves the right to limit bonus eligibility to specific player segments, geographic regions, or payment methods.

08 Gaming Rules

All games available on the starph11 platform are governed by individual game rules, which are accessible within each game interface. The following general gaming terms apply:

• RNG Certification: All non-live games on starph11 use certified Random Number Generators (RNGs) audited by independent testing laboratories to ensure fair and unpredictable outcomes.
• Live Dealer Games: Live dealer games are streamed in real time from professional studio environments. Results are determined by physical game elements (cards, roulette wheels, dice) and are not subject to RNG manipulation.
• Malfunction Policy: In the event of a game malfunction, software error, or communication failure, all affected bets and payouts shall be void. starph11 shall not be liable for any losses arising from game malfunctions beyond the return of the original stake where applicable.
• Bet Limits: Minimum and maximum bet limits apply to all games and are displayed within the game interface. starph11 reserves the right to adjust bet limits at any time.
• Disconnection: If you are disconnected during a game round, the round will be completed according to the game's rules. starph11 is not responsible for losses resulting from disconnection due to your internet service provider or device.
• Disputed Results: In the event of a dispute regarding a game result, the outcome recorded in starph11's server logs shall be the definitive record. You may submit a dispute to our support team within seven (7) days of the relevant game round.

09 Prohibited Conduct

The following conduct is strictly prohibited on the starph11 platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account, or registering on behalf of another person;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using the platform if you are under twenty-one (21) years of age;
• Engaging in any form of cheating, collusion, or use of automated software (bots) to gain an unfair advantage;
• Exploiting software bugs, errors, or vulnerabilities in the platform;
• Engaging in money laundering, fraud, or any other illegal financial activity through the platform;
• Depositing funds obtained through illegal means;
• Harassing, threatening, or abusing starph11 staff or other players;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the platform's software;
• Using VPNs, proxies, or other tools to circumvent geographic restrictions or account limitations;
• Sharing account credentials or allowing third parties to access your account.

10 Responsible Gaming

starph11 is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. We provide the following tools and resources to help players maintain control:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once set, limits take effect immediately and can only be increased after a mandatory cooling-off period.
• Session Time Limits: Players may set maximum session durations. The platform will display a reminder and, if configured, automatically log you out when the limit is reached.
• Loss Limits: Players may set maximum loss thresholds per day, week, or month.
• Cooling-Off Periods: Players may request a temporary suspension of their account for periods ranging from twenty-four (24) hours to thirty (30) days.
• Self-Exclusion: Players who believe they have a gambling problem may request permanent self-exclusion. Once activated, self-exclusion cannot be reversed for the duration of the exclusion period. Requests must be submitted to our support team.
• Reality Checks: Pop-up notifications can be configured to remind you of the time elapsed and funds wagered during a session.

11 Intellectual Property

All content on the starph11 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the platform, is the exclusive property of starph11 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the platform;
• Modify, adapt, translate, or create derivative works based on platform content;
• Use any data mining, scraping, or similar data extraction tools on the platform;
• Frame or mirror any portion of the platform on another website or application;
• Use the starph11 name, logo, or trademarks without prior written consent.

Any unauthorized use of starph11's intellectual property may result in legal action. All rights not expressly granted herein are reserved by starph11.

12 Limitation of Liability

To the fullest extent permitted by applicable law, starph11 and its directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform;
• Any loss of profits, revenue, data, or goodwill, whether direct or indirect;
• Any losses arising from unauthorized access to your account resulting from your failure to maintain account security;
• Any interruption, suspension, or termination of the platform or any game;
• Any errors, inaccuracies, or omissions in platform content;
• Any losses arising from reliance on information provided on the platform.

Where liability cannot be excluded by law, starph11's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you in the thirty (30) days preceding the event giving rise to the claim.

13 Termination & Account Closure

starph11 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe;
• Suspected fraudulent, illegal, or abusive activity;
• Regulatory requirement or instruction from a competent authority;
• Account inactivity for a period exceeding twelve (12) consecutive months.

Upon account closure, any verified real-money balance (excluding bonus funds subject to unmet wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements. starph11 shall not be liable for any losses arising from account suspension or closure where such action was taken due to your breach of these terms.

You may request voluntary account closure at any time by contacting our support team. Voluntary closure requests will be processed within five (5) business days.

14 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms & Conditions or your use of the starph11 platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. You may submit a formal complaint to our support team, and we will endeavour to respond within five (5) business days.

If a dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Nothing in this clause shall prevent starph11 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15 Amendments to These Terms

starph11 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

Your continued use of the starph11 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using the platform and may request account closure in accordance with Section 13.

The most current version of these Terms & Conditions will always be available at starph11.vip/terms-conditions. We recommend reviewing this page periodically to stay informed of any updates.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the starph11 platform, please contact our support team through the following channels:

• Email: [email protected] (plain text – not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the starph11 platform
• Response Time: We aim to respond to all enquiries within two (2) business hours via live chat and within twenty-four (24) hours via email.

For responsible gaming support, self-exclusion requests, or account restriction enquiries, please indicate the nature of your request clearly in your message so our specialist team can assist you promptly.